Once your order ships, you will receive your tracking information via the email you made the order with. I am not responsible for any delays in shipping. Once your order ships, I cannot provide you any information about where your tumbler is as I do not control USPS or UPS. Please understand that shipping delays are more frequent during holiday seasons.
SHIPPING INSURANCE: It is highly RECOMMENDED to keep ROUTE+ Shipping insurance in your cart when placing your order. If you refuse to include ROUTE+ Shipping insurance, you (the customer) are agreeing, upon placing your order, that you are responsible for filing any claims to USPS or UPS.
Route covers lost, stolen and damaged items that fit their listed criteria. Route offers options for refunds or to receive a replacement. When refunding, route covers the subtotal of the order. Shopping costs, taxes and the route premium are not included. When replacing an item, route covers the subtotal of the order, the route premium, shipping costs and taxes. Route is very responsive to claims made (much faster than USPS) and is more likely to accept your claim versus deny the claim, like USPS will likely do. It is highly recommended that you keep Route in your cart if your items require shipping. The premiums are no less than 98 cents, and a bit more depending on the number of products added to the cart. Route is 100% worth it. I will not refund or replace items lost, stolen or damaged if a claim is denied by USPS. While I do believe the customer should not be punished by fault of the Post Office, I also believe that I should not be penalized either, which is why I offer the Route option and recommend it. To learn more about Route shipping, click here.
I RESERVE THE RIGHT TO CANCEL AND/OR REFUND AN ORDER AT ANY POINT IN TIME. I HAVE THE RIGHT TO REFUSE SERVICE AT ANY POINT IN TIME FOR ANY REASON.
TUMBLER INFORMATION: All tumblers will come with a lid. At times your tumbler will come with a hard plastic reusable straw. All tumblers can be used to keep drinks cold or hot. All tumblers are handcrafted (this means made by my own two hands and NOT A MACHINE) which also means that there may be small imperfections. All tumblers are made with high quality materials to include epoxy, glitter, double wall stainless steel tumblers, etc.
TUMBLER CARE INFORMATION: DO NOT PUT IN THE MICROWAVE. DO NOT PUT IN THE DISHWASHER. HAND WASH YOUR TUMBLERS ONLY. DO NOT SOAK. DO NOT DROP. HANDLE WITH CARE. DO NOT USE ABRASIVE CHEMICALS. DO NOT LEAVE IN EXTREME HEAT.
READY TO SHIP (RTS) TUMBLERS: Ready to ship tumblers have a processing time of 2-3 business days. Business days do not include weekends or holidays. Processing time is just that, your item will be shipped out within 2-3 business days.
MADE TO ORDER TUMBLERS: Made to order tumblers are exactly that: made to order. All tumblers that are not listed as ready to ship will have a 3-5 week processing time until shipped.
CUSTOMIZATIONS: When placing your order, if you are looking to have any type of customizations completed, you must first discuss this with me. You will receive the design pictured in the product that you ordered. Changes can cause confusion and be overlooked since many tumblers are pre-prepped
